Support Team Augmentation

Running a support team can be difficult school holidays, sickness, resignations all combine to make a server desk managers job a challenging one. Digital3rd have a pool of experienced support consultants that are available to augment your support team. Our consultants can sit next to you in your office or work remotely from our bases in Birmingham and Nottingham, the best part is that if you work with someone you want to recruit we'll help make the transition over to you as simple as possible.

Examples of our work: Support team augmentation

The Tech support team at Digital3rd were engaged by a local property and facility management company. The team were regularly tasked with delivering first line support to fill gaps in the internal teams rota. This involved logging tickets (using Manage Engine) on IT problems, taking calls to assist employees at the company with their tech issues and contacting technicians so they can go out to the company and resolve issues requiring a site visit. The team at Digital3rd particularly the free pizza when they spent the weekend installing and testing desktop machines as part of an office move. 3 of the Digital3rd team are now employed directly at this company where they are completing a level 4 Apprenticeship. This is the gold standard relationship we want to build more of.

Free Support for Charities and Volunteer Groups in the Midlands

Got a problem? Digital3rd can help. We provide FREE Telephone, email, Instant Message and Drop in help-desk support for any Charity / Volunteer group in the Midlands just let us know you want to work with us. We have experience of solving most common tech problems, as well as completing in a range of more complex tasks.

Examples of Our Work: Support for Social Enterprise

A west midlands based careers advisory company employing ~130 people saved over £40,000, got access to the latest Microsoft Software and improved the service they received by switching their technical support from a commercial provider to Digital3rd. Over a 12 month period the team at Digital3rd with a very understanding client:

  • Identified and tracked the IT assets of the organiation
  • Upgraded over 200 PC's and Laptops to Windows 10
  • Migrated 130 users to Office 365
  • Move ~3 million files to a secure SharePoint solution
  • Transferred ~1Tb of email data
  • Trained ~130 non tech users in how to use the new system
  • Provided support via telephone, skype, email and on site
  • Securely disposed of redundant equipment on eBay

The Digital3rd team enjoyed working with this client because it was only them, there was nobody else to fall back on.

“I improved on some valuable workplace skills whilst fixing the IT issues. I was reliable, dependant and responsible for the computers and learnt the importance of consistency and professionalism in the workplace”. – Richard Digital3rd

“The young people were always willing to learn and take on feedback to continuously develop their knowledge and personal skills” – company COO